Responsible gambling

We want you to enjoy playing in a way that fits your life. If gambling is becoming stressful, distracting, or costly, that is a signal to pause and take practical steps. The information below explains tools, behaviours and sources of support designed to help you play more safely or take a break when you need one.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Your control over play starts with simple, concrete steps. Here are the tools commonly used to reduce risk and regain balance.

Deposit limits: Decide in advance how much you are willing to spend over a day, week or month. If deposit-limit controls are available in your account settings, set them to levels you can afford and are comfortable with. If you don’t see an option, contact support and ask for assistance in setting or enforcing limits.
Loss and wager limits: Limits on losses or total wagers can slow down risky play. Ask support whether these can be added to your account profile and how quickly they take effect.
Session reminders and timers: Use session timers or alarms on your device to remind yourself to stop. Short breaks can reduce impulsive decisions and help you reassess your play.
Time-out (cooling-off) periods: If you feel you need a temporary break, request a time-out. Time-outs are typically short-term and reversible, giving you space to step away without closing your account permanently.
Self-exclusion: For a longer or permanent break, self-exclusion blocks access to the account for a chosen period. This option is available by request to our support team — tell them you want self-exclusion and they will guide you through the process and what it means for account access and withdrawals.
Payment controls: Remove saved payment methods, limit card use, or ask your bank to block gambling transactions to make impulsive deposits harder.
Third-party tools and parental controls: Consider device-level software and parental controls to restrict access. These can be useful for households where someone needs help avoiding gambling sites or apps.

Links to Support Organizations

If gambling is causing harm, specialist organisations provide confidential help, counselling and practical support. Below are commonly recognised services you can contact — if you live outside their coverage area, your local health services can point you to equivalent support.

GamCare — confidential counselling and practical advice.
Gamblers Anonymous — peer-support groups and meetings.
Gambling Therapy — online support, information and moderated forums.
If you are in Australia, consider local services such as Gambling Help Online or the National Gambling Helpline for tailored, in-country support.

Warning Signs of Problem Gambling

Noticing changes in behaviour early helps you take action sooner. Common warning signs include:

Spending more time or money than intended, or increasing deposits to chase losses.
Borrowing money, missing bills or neglecting essential expenses because of gambling.
Feeling preoccupied, anxious or irritable when not gambling.
Lying to family or friends about time or money spent gambling.
Using gambling to escape problems, stress or low mood.
Failed attempts to cut down, or repeated short breaks that don’t last.

Safer Play Tips

Small habits can make a big difference. Try these practical steps to keep gambling fun and under control:

Set strict loss and deposit limits before you start and stick to them.
Decide on a time limit for each session and use an alarm to stop when it goes off.
Never gamble with money needed for essentials like rent, bills, food or loan repayments.
Avoid chasing losses — if you’ve lost what you planned, end the session and walk away.
Keep gambling as a small part of your entertainment budget, not a way to solve financial problems.
Take regular longer breaks (days or weeks) to review whether gambling still fits your goals and finances.
Talk about gambling with a trusted friend or family member so you have outside perspective and support.

How Our Support Team Can Help

We are here to support you without judgment. If you want to make changes to your account or need information, our team can:

Explain available account tools and help you set deposit, loss or session limits where those options exist.
Process time-outs or self-exclusion requests and explain the next steps for each option.
Remove saved payment methods from your account and advise on additional blocking options.
Provide information about local support services and how to contact them for counselling or financial advice.

If you are ready for support, contact our team and tell them the level of help you want — whether it’s a short break, temporary limits, or a longer exclusion. We will respect your choice and help you make it effective.

Support for Friends and Family

If you are concerned about someone you care for, your support can make a difference. Consider these steps:

Express concern calmly and without blame; focus on specific behaviours and their consequences.
Encourage practical steps: limit access to money, seek professional support, or ask the account operator about self-exclusion.
Look after your own wellbeing — supporting someone with gambling problems can be stressful, and you may need confidential advice and practical help yourself.

Taking action is a sign of strength. Whether you choose a small limit today or a longer break, help is available and we will support your decision to play more safely.